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The complete guide to the Ingenico Tetra Desk | Acumen Connections
We can also set up auto-batching through Acumen Connections by giving us a call. To do an end of the day report on your Ingenico Tetra Desk , follow these instructions:. The end of day report from your terminal should match the end of day sales in your POS software.
If there are discrepancies it could be due to an overcharge or under charge or something not being rung up. Your device can do a lot. Here are a few frequent questions we face. After printing countless receipts for transactions, you will eventually run out of paper and will need a replacement. You can order more receipt paper from Acumen Connections.
Your Ingenico device supports 2. To replace the paper roll in your device, follow these steps:. Oftentimes, merchants will accidentally do a forced sale when they want to manually key in a card number.
If you were to key in a card number instead of using the chip, tap, or swipe option , you would follow these steps:.
The force sale option is a very specific process. If you absolutely must do this, you need to call your provider Acumen Connections and inform them beforehand. This is because most banks will stop these forced sale transactions after those batches are settled. It is advisable to follow the method described previously on setting a password. Block employees from accidentally making a forced transaction by requiring a password for the process.
As a business owner, you are constantly bombarded with a full range of business problems. At Acumen Solutions, we strive to make things simpler for you. Our goal is to take care of payment processing so that you can focus on things that really matter. For a free consultation, contact us today! Your email address will not be published. The complete guide to the Ingenico Tetra Desk Collecting payments made easy! How much is an Ingenico Tetra Desk ?
As you can see, the device has a color screen. It is not a touchscreen. It accepts cards via chip, swipe, or tap. The yellow button in the middle works as a backspace button when typing.
How to set up an Ingenico Tetra Desk ? How to set up passwords with the Ingenico Tetra Desk ? It will take you to your shortcuts menu. You can start setting passwords. How to set date or time on the Ingenico Tetra Desk ? How do I reset my Ingenico ? How to process a sale on the Ingenico Tetra Desk If your device is hooked up with QuickBooks, your sale amount will auto generate when you ring up the item. The cable connection for the telephone or Ethernet network. The power supply unit provided with your equipment is specially designed for it.
Do not use any other power supply. It must be re-used whenever the terminal is shipped. To power on or power down the terminal connect or disconnect the power supply from the electric outlet. The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component. The phone network must comply with standards and regulations in the country of use. Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out.
You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump. According to the model your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice. Located under the terminal, it must be in place during normal operation of the terminal.
Sie werden gebeten, diese Vorschriften einzuhalten. Ihr Arzt oder der Hersteller ist in der Lage, Sie entsprechend zu beraten. Sie befindet sich unter dem Terminal und muss bei normalem Terminalbetrieb angebracht sein. You have an urgent call to make, when terminal hangs on the line. Perform as follow in order to get a dial tone…. Upon receipt of your terminal you should check for signs of tampering of the equipment.
It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal.
Such checks would provide warning of any unauthorized modifications to your terminal, and other suspicious behavior of individuals that have access to your terminal. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.
The terminal must never be put in or left at a location where it could be stolen or replaced by another device. Positioning of the terminal on check stand must be in such a way to make cardholder PIN Personal Identification Number spying infeasible. Positioning of in-store security cameras such that the PIN-entry keypad is not visible. Customers should be advised to ensure that they are not being overlooked when. If the device is to be used in a situation where it is not possible for the cardholder to pick up and shield their PIN entry themselves, the device may be used without PIN shield, but it must be installed in the following manner:.
This may be achieved through the placement of the lanes and device , so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process. The power supply unit is especially designed by the manufacturer for its terminal with contactless function, do not use another one. The power supply unit is especially designed by the manufacturer for its terminal with radio transceivers, do not use another one.
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